Frequently Asked Questions

Here you will find information about Shipping, Returns, Free Gift with every order, and our 30 Day Money Back Guarantee.

FREE SHIPPING

We offer FREE Standard SHIPPING on every item in every store with no minimum purchase. (Available only in the continental USA.)

Free shipping will typically take 3-8 business days for the order to reach you. We typically ship orders out within 1 business day of the order being placed. Other up-charged shipping services will show the expected delivery speed when you pick them during check out.

Typically orders will be sent out using USPS 1st Class Mail or USPS Priority Mail, depending on the weight of the item(s) purchased.

EXPEDITED SHIPPING IN THE USA - UPS

During check out you will be able to pick free shipping or several faster shipping options with the cost next to them.

UPS GROUND: Flat rate $7.95 per order. Please use this map to estimate the shipping times.

OVERNIGHT: We will ship OVERNIGHT (Next Day Air Saver) with UPS for an extra charge. Orders placed before 3 P.M. (Eastern) on a regular workday will be delivered the next workday. The cost depends on the Order Value:

$100 or Less: Additional $28.00 for Overnight Shipping. $100-250: Additional $35.00 for Overnight Shipping. $250 or More: Additional $95.00 for Overnight Shipping.

2nd Day Air: We will ship 2nd Day Air with UPS for an extra charge. Orders placed before 3 P.M. (Eastern) on a regular workday will be shipped out the same day (except for some holidays). The cost depends on the Order Value:

$100 or Less: Additional $12.00 for 2nd Day Air Shipping. $100-$250: Additional $16.00 for 2nd Day Air Shipping. $250 or More: Additional $55.00 for 2nd Day Air Shipping.

INTERNATIONAL ORDERS

International Shipping to non-USA customers: A $15.00 per order charge will be added to your order at check-out. Overnight / 2nd Day Air / UPS Ground shipping is NOT available to customers outside the USA. We ship all international orders via USPS (United States Postal Service) Global Priority Mail. Expect 14 days delivery time. No tracking information is available.

** PLEASE NOTE: Customer is responsible for any sales tax / VAT or customs duties.**

TRACKING YOUR ORDER

When we ship your order you will be emailed a tracking number link that you can use to track the progress of your order. If you have any questions about tracking please contact us.

FREE GIFT WITH EVERY ORDER

To see the free gift we are currently giving away with orders, click HERE. The gift will be automatically included in your order.

30 DAY MONEY BACK GUARANTEE

If you are not satisfied for any reason we offer a 30 day money back guarantee on all e-pill medication reminder products and services. Call us within 30 days (1-800-549-0095) and request a returns authorization number. You are responsible for the return shipping.

RETURNS

Returns within 30 Days are simple.

Return any item in unopened or original condition within 30 DAYS for a full refund (other restrictions apply). You are responsible for return postage. Return the item to us by MAIL or UPS Ground to the address below. Please call e-pill for your returns authorization number:1-800-549-0095.

Returns should be sent to:

e-pill, LLC
Attn: Returns - ("RETURNS AUTHORIZATION NUMBER")
49 Walnut Street, Building 4
Wellesley, MA 02481
(USA)

We strongly recommend shipping via the U.S. Postal Service's insured service or UPS Ground service so that your return shipment can be tracked. Please allow 5 working days (after receipt) for your return to be processed.

1 YEAR WARRANTY

All of our items are covered under a 1 Year Warranty, starting from the date of purchase. To read the specifics of our warranty, click here.

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