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PERS - What is a Peronal Emergency Response System?

Traditional PERS - How it works - e-pill VoiceCare Medical Alert - Learn

A Medical Alert (PERS) system consists of:
  • Personal Transmitter ("alarm or activator")
  • Special Phone ("phone or communicator")
  • Monitoring Center ("dispatcher or helper")

    Select your Medical Alert: Traditional PERS | Help At Hand

    1) An individual (patient) becomes ill or injured in his/her home and pushes the personal transmitter (activator) button (worn around the neck or bathroom/bedroom activator on the wall).

    2) The transmitter sends an FM signal to the Special Phone (communicator), which then automatically calls the professional monitoring center (dispatcher).

    3) The dispatcher at the monitoring center receives the following information about the caller (patient) on the computer screen: Cell Phone PERS
  • Name of patient
  • Address and phone number
  • Emergency telephone contacts (medical, fire, security)
  • Contacts and phone numbers (family members, neighbors ..)
  • Other information including medications and allergies

    4) The dispatcher activates the special phone (communicator) for two-way voice communication with the patient. The patient does not need to be near the phone - the dispatcher will normally hear them, regardless of where they are in the home.

    5) After speaking with the patient, the dispatcher determines whether to contact a neighbor, family member, or emergency medical help. If the patient is unable to answer, the dispatcher will immediately call for emergency assistance, and stay on the line until help arrives.



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